Full management.
Superior results.

An initial visit to your property to make sure it will meet Airbnb hosting standards. This includes a deep clean, placement of legally-required signage, and stocking of basic amenities. As part of our hosting services, we also produce a Guest-readiness report highlighting any issues and making improvement suggestions.

When it comes to winning more bookings, quality property photos are key. So, we help you stage your rooms with small, but important details. Then, we call in a pro photographer to ensure your property stands out with eye-catching photos.

As proactive short term rental hosts, and to help your guests feel at home, we produce a custom home manual from your property. This contains information about operating the heating / air conditioning, wifi passwords, smart tv instructions etc. We also try to give the guests useful information about the local area such as good restaurants, things to do, public transport etc.

We create and optimise your property listing for maximum visibility across multiple channels such as Airbnb, Google Vacation Rentals, Vrbo and Booking.com. Our experienced copywriters carefully craft the title and description to tell a unique story designed to attract your perfect guest.

We deliver a smooth reservation process with a single calendar that synchronises across all channels to avoid any double bookings. We also ensure payment is received in full, including the tourist tax, and we deal with all guest queries and communication during the booking process.

Our commission-busting direct booking package allows you to avoid the high commission rates charged by platforms such as Airbnb by allowing your guest to book direct. We also provide legal contracts between you and your guests to make sure you are both protected.

We maximise your daily rates and occupancy thanks to our dynamic pricing. You set the upper and lower price limits and then daily price adjustments are made based on powerful statistics such as demand, competition, trends, seasonality and more.

As part of our hosting services on Airbnb and other platforms, we deliver an industry-leading guest vetting service that filters out guests with high risk profiles. We also communicate house rules and collect any damage deposits/waivers that you require.

Our Guest Success team handles all guest communications from reservation, pre-check in, in-stay and post check out. We even provide a 24/7 guest helpline to offer fast and friendly assistance to ensure your guests have an enjoyable stay.

All property owners are legally required to complete ‘el parte de viajero’ and maintain a guest register. This involves collecting information about every guest, checking IDs and obtaining signatures. This information must then be sent to the local police within 24 hours of the guest’s arrival. Failure to comply can result in a substantial fine and loss of licence. At Hostem, we take care of all the necessary steps on your behalf.

Whether in-person or self check-in, as the host, we make sure your guests receive the warmest of welcomes. We provide accurate check-in information to ensure a smooth process and use the latest tech to speed up the completion of the legally required ‘parte de viajero’. We also take care of key management.

When check-out time comes, we ensure a smooth turnover and positive Airbnb hosting reviews by getting your property ready to receive the next guests. Cleanliness is key to customer satisfaction, and our 5-star cleaning delivers a hotel quality service. We also take care of linen and bedding and restock amenities.

Property owners are required, by law, to provide 24 hour emergency maintenance and assistance. They must also provide neighbours, the local town hall and guests with a 24/7 contact number. At Hostem, we manage all maintenance work and act as the legal contact. We work with reputable, local providers and provide invoices for any work carried out on your behalf.