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For property owners

Your property deserves management that makes it perform

Full-service vacation rental management in the Garraf. We handle everything so you earn more and worry less.

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Sound familiar?

The problems we solve

Too much time managing bookings and guest messages

Low occupancy in the off-season

Static prices that don't capture peak demand

Worry about legal compliance (HUT, police registration, tourist tax)

Coordinating cleaning and maintenance between stays

No visibility of income or control over your property's calendar

If any of these sound familiar, Hostem has the solution.

Included services

Everything your holiday rental needs, no small print

Professional photography

We stage your rooms and bring in a professional photographer to make your property stand out from the competition and win more bookings.

Dynamic pricing

We maximise your rates and occupancy with daily adjustments based on demand, competition, trends and seasonality. You set the price limits.

24/7 guest management

Our team handles all guest communications from booking to check-out. A 24/7 helpline is always available for your guests.

Owner app

Access your bookings, income and reviews in real time. Block dates for personal use with a single tap, from any device.

Maintenance & assistance

We manage all repairs and act as the legal 24h emergency contact. We work with trusted local providers and send you invoices for all work carried out.

Legal compliance

We handle guest registration with the Mossos d'Esquadra (parte del viajero), tourist tax collection and all legal requirements for HUT licences in Catalonia.

5-star cleaning & laundry

Professional cleaning service between every stay. Includes laundry, restocking of guest amenities and hotel-quality bed linen.

Transparent pricing

Management fee: 18% + VAT. No set-up costs, no lock-in contracts, no hidden charges. We only earn when your property earns.

78%

Average annual occupancy

+34%

More income vs. self-management

4.9★

Average guest rating

0€

Hidden commission

Our differentiator

Direct bookings that don’t depend on Airbnb

While other management companies rely 100% on OTAs, Hostem generates direct bookings through agreements with Vilanova’s marina and local businesses. That means lower commissions and greater stability for your property.

Vilanova Marina

Agreements with nautical agents, superyacht crews and marine industry companies that need accommodation for weeks or months at a time.

Local businesses

Relocated workers, construction projects and Garraf businesses looking for quality temporary accommodation outside the platforms.

Returning guests

Travellers who book directly through our website, paying no third-party commission. Each direct booking means 15–20% more income for the owner.

What our owners say

“As an owner, there is nothing better than knowing your property and your guests are in expert hands. Mark's dedication has earned us a near-perfect 4.9-star rating, with guests constantly reviewing his attentiveness and the seamless check-in experience. I couldn't ask for a more reliable, professional, and top-tier manager.”

Viktor · Property owner with Hostem

“We are very happy with Hostem. They handle the day-to-day management of the property, keep communication clear and let us know when needed. Guests are well looked after and they have made the whole rental process much easier for us. Their help lets us rent with complete peace of mind.”

Gonzalo · Property owner with Hostem

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Our process

Our 9-step journey to 5-star management

Income study

We analyse your property, the area and the market to give you a realistic income estimate. Free and no obligation.

Guest-readying your property

An initial visit to ensure your property meets quality and safety standards: deep clean, legally-required signage, basic amenities and a guest-readiness report with improvement suggestions.

Professional photography

We stage your rooms and bring in a professional photographer to make your property stand out from the competition and win more bookings.

Home manual for guests

We create a custom home manual with information about wifi, heating/air conditioning, appliances and local recommendations for restaurants, activities and transport.

Listing setup & management

We create and optimise your listing on Airbnb, Booking.com, VRBO and Google Vacation Rentals. Title and description crafted to attract your ideal guest.

Multi-channel reservation management

A single calendar synced across all channels prevents double bookings. We handle payments, tourist tax and all pre-arrival guest communications.

Dynamic pricing

Daily rate adjustments based on demand, competition, trends and seasonality. You set the upper and lower price limits.

Check-in, check-out & key management

In-person or self check-in using the latest technology. We manage keys and complete the legally-required Parte del Viajero on your behalf.

Ongoing guest & property management

24/7 guest support, 5-star cleaning, maintenance, police registration, tourist tax and owner app to view bookings and block personal dates.

Why Hostem

What sets us apart from other management companies

Local knowledge

We are based in Vilanova i la Geltrú, the capital of Garraf, and operate in person within a 30km radius. Our owners and guests benefit from our proximity and real market knowledge.

Value for money

Transparent pricing with no set-up fees, no hidden costs and no lengthy contracts. We only win when you win. That's a promise.

First-class customer service

We limit each account manager to 10 properties. That allows us to deliver first-class, personalised service to every owner and guest.

Multilingual team

We offer English, Spanish, Catalan, French and Italian as standard. Russian and German support is also available on request.

Plans & pricing

Complete transparency, no small print

No set-up fees, no lock-in contracts, no hidden charges. We only win when you win.

Local management across the Garraf

We operate within a 30km radius of Vilanova i la Geltrú. We know every municipality, every market and every season — which translates into better rates and higher occupancy for your property.

Sant Pere de Ribes Vilanova i la Geltrú Cubelles Sitges

Do you need a tourist licence (HUT)?

In Catalonia, a Habilitació de Vivenda d'Us Turístic (HUT) is required before listing your property on Airbnb or Booking. Complete guide: requirements, process and costs by Garraf town.

Complete HUT guide →

FAQ

What property owners ask us

How much commission does Hostem charge?+

Hostem charges 18% + VAT on the total reservation amount (nightly rate × nights), excluding any cleaning fee charged to the guest. There are no set-up fees or hidden costs.

When and how do I receive payment for reservations?+

We issue a monthly statement within the first 5 days of the following month. The transfer is made directly to your bank account (IBAN) that you provide when signing the contract.

What exactly does the commission cover?+

The commission covers full management: professional photography, home manual, listing creation and optimisation across all platforms, reservation management, 24h guest support, police guest registration, tourist tax collection, check-in/out and cleaning and laundry coordination.

Are there any additional costs beyond the commission?+

Yes, two possible additional costs: (1) the platform commission (Airbnb, Booking, etc.) which is deducted from your statement; (2) a €20 call-out fee when a team member must visit the property to deal with a maintenance or repair issue. For essential purchases up to €150, we act without prior authorisation and provide an invoice.

Can I use my property during the year?+

Yes. You are entitled to use the property for up to 3 months per year, with prior notice and subject to confirmed reservations. During peak season (June–August) personal use cannot exceed 4 weeks.

What happens if a guest causes damage?+

As the owner you must have a property insurance policy covering the building, contents and public liability, explicitly stating that the property is operated as a tourist apartment. Hostem manages communication with the guest and platform to claim the deposit or guarantee, and we notify you of any incident immediately.

Who pays for utilities (electricity, water, internet)?+

Utilities are the owner's responsibility. Council tax (IBI) and all property-related taxes are also the owner's responsibility. Hostem handles the collection and settlement of the tourist tax on the owner's behalf.

Do I need a tourist licence (HUT) before starting?+

Yes, in Catalonia a Habilitació de Vivenda d'ús Turístic (HUT) is required before listing the property on any platform. The owner is responsible for obtaining and keeping it current. See our complete guide to the tourist licence in Catalonia for more details.

Does Hostem handle guest registration with the police?+

Yes. Hostem collects identification data from every guest, verifies documents and submits the traveller report to the police within 24 hours of arrival, as required by law. Non-compliance can result in significant fines and loss of licence.

Can I set the minimum price for my property?+

Yes. The minimum price per season is agreed jointly between the owner and Hostem and is set out in the contract. Above that minimum, Hostem applies dynamic pricing to maximise occupancy and revenue, with the freedom to set higher prices based on demand.

What happens if I sell the property?+

In the event of a sale, the new owner is subrogated to the rights and obligations of the contract. If the buyer does not accept the subrogation, the seller must cover the full cost of cancelling existing reservations and compensate Hostem for any resulting losses.

Can I access my property whenever I want?+

When the property is occupied by guests, the owner may not access it without Hostem's prior consent. Outside reservation periods, you must notify us in advance. Installing recording devices (audio or video) in private areas is not permitted.

Does Hostem manage the platforms (Airbnb, Booking) on my behalf?+

Yes. Hostem fully manages the property accounts on all booking platforms, including Airbnb, Booking.com and the hostem.es portal. The Airbnb account is managed exclusively by Hostem for the duration of the contract to ensure operational consistency and compliance with platform policies.

What insurance does the owner need?+

The owner must have a property insurance policy covering the building, contents and public liability, expressly stating that the property is operated as a tourist apartment. Hostem, for its part, holds a public liability insurance policy covering its management activities.

Start today

Request your free income study and discover how much your property can generate with Hostem.

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